If you experience issues submitting documents or downloading reports, please follow the guide below)
When submitting documents or downloading reports, if you see an error message stating, "Flash could not be loaded", please make sure you have Adobe Flash Player (free) installed and running by clicking here.

Google Chrome users, please follow the steps below:

On your computer, open Chrome and type in the login portal address: click here To the left of the web address, click Lock or Info .

At the bottom, click Site Settings.

In the new tab, to the right of "Flash," click the Down arrow Allow.

Go back to the site and reload the page.

If you see an empty page when uploading documents or downloading reports (this is usually indicative of lingering session data from your previous log-in), please clear your browser cache completely (including cookies), close the browser, re-open it and re-login to the account (step-by-step guide). This should resolve the issue.

We advise you to always log-out of the account to maintain account security when you finish uploading documents or downloading reports. For any questions or in case of any issues, please contact support.

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In order to preserve your privacy, report notifications or reports themselves are never sent out via e-mail. You will need to log-in to your account (after your selected priority option time limit has completed) to download your plagiarism report(s).

Additionally, you can subscribe to the SMS (text message) alert system when signing-up and our system will then send an SMS (text message) alert directly to your cell phone as soon as your plagiarism report(s) generate. If subscribing to this service, please make sure your cell phone number is capable of receiving SMS/Text Messages.

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To optimize system load and to ensure fair use for all customers, our system uses a priority queue to choose which accounts are provided preference. Plagiarism report turnaround times depend on the priority option selected when signing-up. Following are the times associated with the relevant priority options:

• Normal Priority: Report is generated within 4-hrs of document(s) submission. (no extra charge)
• Urgent Priority: Report is usually generated within 1-hr of document(s) submission. (charged extra)

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