Online Support (24/7/365)

Need to contact us? We are here to assist.

To contact us for pre-sales inquiries and other questions please use one of the methods below; Response time varies between 1-6 hours. For emergency inquiries please initiate a live chat session (live chat support is available from 09:00-AM to 05:00-PM (EST) (Mon ~ Fri).

Chat (live support)

Click here to initiate a live chat session with one of our representatives for immediate support.

Write (support ticket) - Submit a Support Ticket
For detailed service or sales queries, technical issues, or feedback, please submit a support ticket below.

Read (knowledgebase) - Service FAQs
For frequently asked questions and service guides, please go through the FAQs section below.

Submit a Support Ticket

Contact Us

Please enter your full name.

Please enter a valid e-mail address.

Please enter your query subject.

Please enter your query details.

Invalid Input

Service FAQs and Guides

I am seeing 'Flash Not Loading' error

    If you experience issues submitting documents or downloading reports, please follow the guide below)

    When submitting documents or downloading reports, if you see an error message stating, "Flash could not be loaded", please make sure you have Adobe Flash Player (free) installed and running by clicking here.

    Google Chrome users, please follow the steps below:

  • On your computer, open Chrome and type in the login portal address: click here To the left of the web address, click Lock or Info .
  • At the bottom, click Site Settings.
  • In the new tab, to the right of "Flash," click the Down arrow Allow.
  • Go back to the site and reload the page.

  • If you see an empty page when uploading documents or downloading reports (this is usually indicative of lingering session data from your previous log-in), please clear your browser cache completely (including cookies), close the browser, re-open it and re-login to the account (step-by-step guide). This should resolve the issue.

    We advise you to always log-out of the account to maintain account security when you finish uploading documents or downloading reports. For any questions or in case of any issues, please contact support.

    Video Tutorials offers an intuitive and extremely user friendly interface for submitting documents and downloading reports. See the video tutorials below to walk through the simple process:

    • Download the full tutorial by clicking here.
    • Plagiarism Report Guide

        Before reading through this FAQ it is recommended you download and open the Sample Plagiarism Report. (Adobe PDF Reader required)

        Each plagiarism report is split into three sections, the PAPER DETAILS, following this is the MARKED TEXT section and following it is the RELEVANT SOURCES section. The details are as below:

        • PAPER DETAILS section contains your Overall Plagiarism Index, this is a rating of the total plagiarism found in your document (this is calculated by adding individual percentages of all links found in the RELEVANT SOURCES section).
          • RELEVANT SOURCES section contains links to publications, websites, articles, journals, books, student papers, blogs, Internet links, etc. of WHERE plagiarism occurred from and appears near the end of the plagiarism report.
          • Highlighted Text in the report body shows WHAT plagiarism has occurred.

          For example, if you copy/paste something from then the link will show up in the SOURCES section while what has been copied from there will be highlighted in the body section of the report.

          Plagiarism correction is an iterative process and requires correction then re-checking the document to ensure plagiarism has been removed. If you are constrained for time, we offer professional plagiarism correction, proofreading & editing services to remove plagiarism from documents.

          The Assessment section lists professional comments from the system regarding plagiarism percentage detected in the submitted document, as well as grammar analysis of written content, suggesting changes required to the paper.


        Comparing Multiple Documents

          Document Comparison allows your own submitted documents to be checked against each other for similar content

          If you simply need to compare your own submitted documents for similarities, without a full plagiarism checking account (or if you wish to add this option to an existing account), click here to get started (separate/add-on service) - Compare Multiple Documents for Similarities {loadnavigation}

          Services and Features (overview)

   provides a unique opportunity for students, teachers, researchers, and professionals to check their documents, articles, papers, assignments, thesis, dissertations etc for originality using a patented sentence structure and synonym checking technology approach. Our results are backed by a full money back warranty (something which no other service offers).

            Compared to most conventional plagiarism checking services and free plagiarism checking alternatives provides true, in-depth plagiarism checking: better to be thorough than risking getting failed or fired! Trust your documents to true professionals not alternatives which offer little more than a false sense of security. Click here to read what we offer and why we can back our claims.

            Additionally, we provide proofreading, editing, writing, and plagiarism correction services for professionals and editors.


            What makes our service unique?

              Compared to most conventional plagiarism checking services and free plagiarism checking alternatives provides true, in-depth plagiarism checking: better to be thorough than risking getting failed or fired! Trust your documents to true professionals not alternatives which offer little more than a false sense of security. Click here to read what we offer and why we can back our claims.


              Multiple languages support

       supports plagiarism checking and content searches in over 80 languages, including most Western scripts (Italian, French, German, Danish, English, Spanish, Portuguese, etc.), as well as many Eastern scripts, including Chinese (simplified and traditional), Korean, Arabic, Hindi, and Japanese.


                Is my document stored in any database?

                  Our system is extremely secure and to ensure your privacy and confidentiality, only you, the account holder (not even our staff) can access submitted documents or view plagiarism reports.

                  To ensure privacy further, once a plagiarism report is generated, the original submitted document is automatically deleted from our database. There is absolutely no possibility of your documents being detected by, or shared with any third-party service, system or individual.


                  How long does report generation take?

                    To optimize system load and to ensure fair use for all customers, our system uses a priority queue to choose which accounts are provided preference. Plagiarism report turnaround times depend on the priority option selected when signing-up. Following are the times associated with the relevant priority options:

                    • Normal Priority: Report is generated within 4-hrs of document(s) submission. (no extra charge)
                    • Urgent Priority: Report is usually generated within 1-hr of document(s) submission. (charged extra)

                    Will I be notified when my report generates?

                      In order to preserve your privacy, report notifications or reports themselves are never sent out via e-mail. You will need to log-in to your account (after your selected priority option time limit has completed) to download your plagiarism report(s).

                      Additionally, you can subscribe to the SMS (text message) alert system when signing-up and our system will then send an SMS (text message) alert directly to your cell phone as soon as your plagiarism report(s) generate. If subscribing to this service, please make sure your cell phone number is capable of receiving SMS/Text Messages.


                      What do I need to access this service?

               is completely cloud based and thus does not require installation of any expensive or specific software on the users' computer. However a few general requirements are outlined below:

                        • a fairly recent web browser (Internet Explorer 6.0+, FireFox 1.5+, Safari 2.0+, or any other web browser released after 2006).
                        • internet connection (from the slowest (dial-up) to the fastest (cable), any connection will work).
                        • Adobe Flash Player 8.0+ (if you don't have it installed, you can download it free from here).

                        What payment options are accepted?

                 services can be purchased easily using a variety of different payment options, including, bank wire transfers, electronic checks, paypal, phone, fax, credit cards, and debit cards. The price will be displayed in your local currency to make conversion easier. Click here to select an account type to sign up (students, teachers or professionals).


                          How do I upgrade my account?

                            Upgrading your current account is easy, simply log-in and click the Service Upgrade option. Once payment is complete your account will be upgraded, and you will be notified via e-mail (please make sure to check your spam/junk/bulk mail folders in addition to your e-mail in-box for upgrade confirmation).


                            Do you offer customized accounts?

                              Absolutely! customizing our services according to your individual or institutional requirements is not just possible but also encouraged. Why should you fit your personal requirements according to our pre-made accounts, when you can easily tailor our service entirely, to fit your needs. Simply send us a support ticket with the account type required and we will contact you with more details.


                              What is the Document Correction service?

                                Our Document Correction service can help eradicate plagiarism from your existing documents, add and correct citations, as well as updating the references and bibliographic content. This is all part of one package (click here to read more).

                                Majority of our Plagiarism Correction work comes to us from individuals who purchase pre-written papers or hire third parties (companies or free-lance writers) to write their papers, these papers are usually fraught with spelling mistakes, grammatical errors, writing and citation mistakes, and more often than not, are simple copy/pasted versions of earlier written papers, backed by fraudulent or incomplete plagiarism reports, simply to falsely placate customers. All these short comings can cost students or writers dearly in the form of getting fined (if caught for plagiarism), failed, expelled or fired.

                       can help you by providing a free assessment of your document for plagiarism, and then correcting the document for all aforementioned issues, to the point of getting it 100% ready for submission.

                                Additionally, the document is formatted and corrected according to the writing style of your choice (APA, Harvard, Turabian or MLA).

                                Document Correction service can also be used to proofread & edit or write fresh, custom papers spanning any topic (law, medical, business, admission essays, etc), in addition to correcting plagiarism in already written papers.


                                Benefits of using the Document Correction Service?

                                  Plagiarism scrutiny has now evolved to the point where even a minute indiscretion can raise red flags. Colleges, universities and employers increasingly take a tough stance on any plagiarized material, as they should. So how does one navigate this potential minefield of mistakes without breaking the bank or consuming too much time?

                                  Introducing our new Document Correction Service.

                                  Take advantage of our considerable suite of resources to not only have your documents checked for plagiarism but also corrected, by our professional writers! Forget the sub-par writing you have come to expect from so called free lance writers and websites. With us you can be sure of having your documents corrected by actual professionals. Our writers have backgrounds and experience in writing essays, theses & dissertations for U.K and U.S.A based universities. Backed by our patented plagiarism checking service, you can rest assured that not only are your documents clean but also professionally corrected.

                                  And with our simple yet smart payment plans you don't end up spending a fortune for guaranteed results!

                                  • Timely delivery of your documents.
                                  • 100% plagiarism free, checked and backed by our unique and award winning service.
                                  • UNLIMITED number of professional corrections done by real and experienced writers.

                                  So, whether you need proofreading & editing, new paper written or plagiarism corrected from an existing document, click here to visit our Document Correction portal.


                                  Is your Document Correction service better than competing services?

                                    Document Correction services offered by provides a unique mix of original writing backed by patented plagiarism checking service to guarantee results. Our writers are USA and UK based only and thus proficient in the requirements of Western universities.

                                    Additionally, we employ only professional, university level writers to ensure a wide range of disciplines (law, medical, business, essays etc) can be worked up on.

                                    Backed by a full money back warranty to ensure timely delivery, plagiarism free papers, which are well written, unlike contemporary paper mill services which usually just copy/paste from past papers and offer little more than a false sense of security.

                                    (click here to read more)